Shipping policy

Last updated: 29 September 2026

This policy applies to all orders from Watchwonders (WATCH WONDER ENTERPRISE, SSM 202603109992) through watchwonders.shop, WhatsApp or Instagram.

1. Where we ship

We currently ship within Malaysia only, including Sabah, Sarawak and Labuan. For overseas enquiries, please WhatsApp us before ordering.

Free shipping on all orders within Malaysia.

In-stock watches: shipped within 1–2 working days after payment is confirmed.
Pre-order and custom builds: about 6–13 working days for assembly, timing test and quality check before shipping. For custom builds, the exact timeline is confirmed when we quote.
Orders placed on weekends or public holidays are processed on the next working day.

After your watch is shipped, delivery usually takes:

These are estimates. Delays caused by the courier, weather or public holidays are outside our control.

Every order is sent with a trackable courier. We will send you the tracking number on WhatsApp or email once your watch has shipped.

Each watch is shipped in its watch box with a warranty card, securely packed to prevent damage in transit.

Please make sure your address and phone number are correct. We are not responsible for delays or losses caused by an incorrect address. Re-shipping costs caused by a wrong address are paid by the buyer.
Please record a full, uncut unboxing video when you open the parcel. If anything is damaged or wrong, contact us within 48 hours, as set out in our Refund & Warranty Policy.
If your parcel shows as delivered but you have not received it, contact us within 48 hours so we can raise it with the courier.